Delivery

Most orders received before 12 noon CST are processed and shipped the same day.

Credit Card Orders

We accept Visa, MasterCard, American Express credit cards as well as PayPal. You can either use the shopping cart to check out online or simply call in your order to 800.455.9107. Please note that our shopping cart utilizes SSL encryption and does not archive credit card numbers to protect your personal information and privacy.

Shipping Charge

Our stand shipping method within the United States and Canada is UPS Ground, though UPS 3 Day Select, 2nd Day and Next Day Air is also available to most areas.

Sales to Alaska and Hawaii are shipped via UPS 2nd Day Air only.

International Orders

At this time, we do not accept orders outside of the United States and Canada.

Purchase Orders

We conditionally accept purchase orders from companies and organizations within the United States and Canada. Please fax your official purchase order to 262.781.1867. New customers are generally required to fill out a credit application.

Upon credit approval, terms are net 30 days. Customers will be invoiced the date that the order is shipped. Unpaid balances beyond 30 days will be assessed a 1.5% monthly interest fee (18% APR).

Sales Tax

A 5.6% sales tax will be added for all orders shipped to Wisconsin addresses.

Returns & Exchanges

All returns require a Return Merchandise Authorization (RMA) Number. All returned packages will be thoroughly inspected upon receipt and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Help us process your return quickly and efficiently by following these guidelines. 

Incorrect Items:
If Certified Scale has shipped items that differ from what was ordered, an RMA is still necessary for return for efficient processing and identifying the error. We will pay for return shipping in this case. Incorrect products must be returned to us, in new condition with original carton, packaging, accessories, and invoice (or copy) and all policies in the General Return Statement below apply.

Defective Items:
Unless stated otherwise, we gladly accept defective exchanges on products within 30 days of original invoice date. Customers are requested to contact the product manufacturer and have a defective confirmation code issued prior to requesting an RMA number. Certified Scale shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.

Note: Some manufacturers have implemented return restrictions that prevent us from being able to accept returns or offer exchanges, replacements or credits on their products. All support as well as exchanges or replacements for defective merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. 

Non-Defective Items:
At the sole discretion of Certified Scale, non-defective items may be accepted for return. All non-defective returns are subject to a 20% re-stocking fee and are only accepted within 30 days of original invoice date. Non-defective returns on products that are not returnable to the product manufacturer are not accepted. Software and consumables such as labels and printer ribbons are not returnable. 

General Return Statement
ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY items included in the original shipment are not present in the returned package

Any returns that meet the following criteria will be rejected with no credit issued:

1. Products which are improperly packaged
2. Products returned in non-qualified shipping container
3. Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
4. Products with any standard certification labels removed (UL listing, capacity, brand name)
5. Products or packages with barcode label removed
6. Products with SERIAL NUMBER which does not match original SERIAL NUMBER
7. DAMAGE: Cracked components or damage to wiring.
8. DAMAGE: Any dents, scratches, defacement or abuse of base casting
9. DAMAGE: Torn or punctured tape seals
10. DAMAGE: Loose, damaged or removed screws/fasteners

Privacy Policy

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

Certified Scale very much values your business and keeping your information private is very important to us. We will never rent, sell or otherwise share any personal information you provide with any third parties!